Phoenix Research began as a sole proprietorship in 1994. The founders have extensive experience in court research, investigations of all types, and most importantly purchasing criminal history information. In other words, we have been in your position, searching for a reliable vendor for criminal record checks. And that is the primary difference between Phoenix Research and our competition. We understand the pressure you are under.
Since 1994 Phoenix Research has grown to be the premier criminal history research network within the United States. As a result of this growth, Phoenix Research incorporated within the State of Ohio in 1997, and our research network now contains over 1,500 research specialists. Our emphasis is on providing fast, accurate felony & misdemeanor criminal history checks at the county level.
Phoenix Research does not perform Retail Employment Screening
Rather we are a direct supplier to retail employment screening companies, over 600 as of June, 2001. Unlike other providers of criminal history information, we are not in competition with our existing, or potential customers. We don't advertise in HR trade publications, and we don't have a booth at conventions such as S.H.R.M., or A.S.I.S. We are wholly dedicated to supporting employment screening companies nationwide, a concept that seems to have no counterpart within the Security Industry at this time.
If you're "outsourcing" your criminal history work, ask yourself this question. Is there any chance I will ever be in direct competitive bidding against my supplier? If the answer is yes, then we have another question for you, the employment screening professional.
Why are you subsidizing your competition?
The owners of Phoenix Research are committed to customer service. To that end, we guarantee that when you call our company, you will speak with a person, not a machine (during normal business hours). We guarantee that if you ask to speak with the owners, you can do so immediately. There are not now, nor will there ever be a "customer service representative", "customer relations department" or "National Satisfaction" representative within our company. Customer service is the responsibility of all Phoenix employees, not just a department or title where your concerns are shunted off to. We take customer service seriously because we know that you take it seriously.
Please take a moment to compare our prices with other providers. We think that between the obvious difference in business philosophy, prices, excellent customer service, and extensive knowledge of the industry the choice is clear: Phoenix Research.
